How can we help?

Order, product, payment and subscription support—without making you hunt through menus.

Email support

Planned response window: Monday–Saturday, 10:00–19:00 IST, within one business day.

For an order query, include your Resham Sparsh order ID and the email or last four mobile digits used at checkout. Never send card details, UPI PINs or OTPs.

Subscription help

Eligible UPI AutoPay mandates can be paused or cancelled inside the UPI app used to authorise them. For Razorpay account-side help, email us with “Subscription” and your order ID.

We will never ask for your UPI PIN, card CVV or OTP.

Damaged or wrong item

Email clear package/product photos and your order ID within 48 hours of delivery. See the Refund Policy for the current process.

Business details

Legal business name, registered address, GST details (if applicable) and grievance contact must be inserted here before Razorpay website verification and live sales.

Pre-launch notice: the mailbox, physical address and final escalation details require merchant setup. Test payments can run now; live sale should remain disabled until these details are published.