Cancel before fulfilment
Ask to cancel by emailing care@reshamsparsh.com with the order ID. We will try to cancel an order that has not been packed or handed to a courier. Once dispatched, the delivery/return process applies.
When we accept a return, replacement or refund request
Contact us if an item is delivered late beyond the stated schedule, lost, damaged, defective, wrong, spurious, expired, unsafe, or materially different from its listing. Report visible transit damage or a wrong item within 48 hours where reasonably possible; a delay in reporting does not remove rights that cannot lawfully be excluded.
Hygiene and change-of-mind returns
For hygiene reasons, an opened or used cosmetic product is not accepted solely because you changed your mind. This restriction does not apply when the product is defective, wrong, unsafe, spurious, not as described, or where applicable law requires a remedy. An unopened, unused and sealed item may be considered for return if requested within 7 days of delivery; return-shipping responsibility will be confirmed before you send anything.
How to request help
- Email the order ID and a clear description of the issue.
- Attach outer-package, shipping-label and product photos when relevant.
- Do not discard the item or packaging until support confirms the next step.
- We will acknowledge the request and provide a complaint/reference number when the support operation is live.
Refund timing and method
For an accepted refund, Resham Sparsh will initiate the full or agreed partial amount to the original payment method through Razorpay within a maximum of 14 days of accepting the request. Razorpay states that a normal refund commonly takes about 5–7 working days after initiation; issuing bank timelines may vary.
Payment authorised but not captured
The store fulfils only captured payments. Razorpay documents that an authorised payment not captured within its configured period is automatically refunded. Contact us if the bank shows a debit but the order is not confirmed.
Subscriptions
Cancelling a subscription stops eligible future charges; it does not automatically refund an already captured and fulfilled delivery. UPI AutoPay customers can generally manage the mandate in the authorising UPI app. Contact support for account-side assistance.
No invented results guarantee
There is no “guaranteed smoothness” or automatic results-based refund. Product remedies follow this policy, the final product description and applicable law.
Contact and grievance
Email care@reshamsparsh.com. The merchant must insert the legal name, registered address, grievance-officer name/designation and phone before live sale.